Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.

In Indonesia, the regulatory supervision of banking and financial services is under two regulatory bodies, Bank Indonesia (BI) and the more recently established, Financial Service Authority (Otoritas Jasa Keuangan or OJK). This study looks at synergies in regulations for e-money (LKD) and branchless banking (Laku Pandai) to unleash the full potential of digital financial services in Indonesia.

This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia survey

This blog summarises the key findings of the Agent Network Aceelerator survey in Indonesia. The study aimed to inform relevant DFS stakeholders on the progress and challenges of agent network development.

The second wave of the ANA survey in Indonesia builds on the findings of the qualitative assessments of Indonesian agent networks completed in 2014.

As the Indian rural populace becomes technology savvy and with improving rural connectivity, the authors explain how self-service digital channels will become increasingly important.

Besides access to finance there are range of capacity building services that MSMEs need for their growth and development. Non-financial services are such capacity-building inputs which are mainly targeted at enhancing the performance of a business enterprise. In this video, MSC’s Products and Delivery Channels Expert, Raunak Kapoor, shares his experience on the role and […]

Critically reviewing the Mor Committee report, this concluding blog looks at the ways of measuring access to finance for small businesses.