The note highlights the need for BCNMs to be innovative to identify opportunity areas, expand their service portfolio, and offer a winning customer proposition.

This Note explores opportunities for BCNMs to make their agent networks viable, ensuring stability of deployments, and a win-win value proposition for all stakeholders.

MicroSave conducted this study to examine the impact of the Andhra Pradesh crisis on borrowers, by collating client experiences, opinions and needs so as to help policy makers and key actors to devise solutions suited to client requirements.

This paper is based on a survey conducted by MicroSave in March 2012, with eleven leading BCNMs. The survey included gathering information on a variety of key outreach, transaction and activity metrics and a questionnaire to elicit qualitative aspects of BC operations.

This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile banking initiatives.

MicroSave conducted this study to examine the impact of the Andhra Pradesh crisis on borrowers, by collating client experiences, opinions and needs so as to help policy makers and key actors to devise solutions suited to client requirements.

This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

In an effort to better understand the customers’ needs and their criteria for the optimal BC model, MicroSave conducted a research study in the Indian states of Uttar Pradesh and Gujarat in 2010-2011.