Raunak Kapoor

Senior Manager

Raunak is a Senior Manager in MSC’s Indonesia Country Program Development Domain. He is responsible for co-creating and implementing technology-enabled financial inclusion projects for public and private sector in developing economies.

Raunak is a Senior Manager in MSC’s Indonesia Country Program Development Domain. He is responsible for co-creating and implementing technology-enabled financial inclusion projects for public and private sector in developing economies. He has more than nine years of experience in developing strategies to expand access to finance for the poor and advising financial institutions to implement innovative and cost effective technology-enabled delivery channel. Over the years, he has advised more than 50 financial services providers and implemented collaborative financial inclusion projects with a range of stakeholders including donors, multi-laterals, private sector players (microfinance institutions, commercial banks) and government. He is a certified expert in financial inclusion strategy, market research, process re-engineering, product development, project management and institutional capacity building. His domain level expertise are in the field of microfinance, digital financial inclusion and micro enterprise financing. He has worked in some of the least-developed and emerging market economies across Asia, Africa and the Pacific that includes work in Bangladesh, Cambodia, Fiji, India, Indonesia, Kenya, Nepal, Papua New Guinea, The Philippines, Solomon Islands, Tanzania, and Timor-Leste.

Posts by Raunak Kapoor

What Are Clients Doing Post The AP MFI Crisis?

MicroSave conducted this study to examine the impact of the Andhra Pradesh crisis on borrowers, by collating client experiences, opinions and needs so as to help policy makers and key actors to devise solutions suited to client requirements.

State of Business Correspondent Industry in India – The Supply Side Story

This paper is based on a survey conducted by MicroSave in March 2012, with eleven leading BCNMs. The survey included gathering information on a variety of key outreach, transaction and activity metrics and a questionnaire to elicit qualitative aspects of BC operations.

Process Mapping for Mobile Banking Initiatives

This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile banking initiatives.

What are clients doing post the Andhra Pradesh MFI crisis?

MicroSave conducted this study to examine the impact of the Andhra Pradesh crisis on borrowers, by collating client experiences, opinions and needs so as to help policy makers and key actors to devise solutions suited to client requirements.

Exploring dormancy in no frills savings accounts in Rajasthan

This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

Optimising agent networks in Uttar Pradesh

In an effort to better understand the customers’ needs and their criteria for the optimal BC model, MicroSave conducted a research study in the Indian states of Uttar Pradesh and Gujarat in 2010-2011.