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Raunak Kapoor
Senior Manager
Raunak is a Senior Manager in MSC’s Indonesia Country Program Development Domain. He is responsible for co-creating and implementing technology-enabled financial inclusion projects for public and private sector in developing economies.
Posts by Raunak Kapoor
Impact of the COVID-19 pandemic on MSMEs: Indonesia report
The COVID-19 crisis has proven devastating for MSMEs in Indonesia, which have seen their revenues reduce to almost half. Our report analyzes the economic consequences of the pandemic on MSMEs, highlights their coping strategies, and provides policy recommendations to help them recover.
Jun 16, 2020
Alfa Pelupessy, Astri Sri Sulastri, Gloria Sinaga and Raunak Kapoor
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Feb 18, 2020
Aligning regulations to enhance digital financial inclusion in Indonesia
In Indonesia, the regulatory supervision of banking and financial services is under two regulatory bodies, Bank Indonesia (BI) and the more recently established, Financial Service Authority (Otoritas Jasa Keuangan or OJK). This study looks at synergies in regulations for e-money (LKD) and branchless banking (Laku Pandai) to unleash the full potential of digital financial services in Indonesia.
Dec 12, 2018
Third-Party Agent Network Managers: The Missing Element in Indonesia’s DFS Sector
This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia survey
Jan 29, 2018
A first look at Indonesia’s emerging agent network
This blog summarises the key findings of the Agent Network Aceelerator survey in Indonesia. The study aimed to inform relevant DFS stakeholders on the progress and challenges of agent network development.
Dec 8, 2017
Agent Network Accelerator Research: Indonesia Country Report 2017
The second wave of the ANA survey in Indonesia builds on the findings of the qualitative assessments of Indonesian agent networks completed in 2014.
Dec 4, 2017
Raunak Kapoor, Alfa Pelupessy, Linggo Kusuma, Vera Bersudskaya, Sidra Mughal, Grace Retnowati and Aakash Mehrotra
Dec 4, 2017
Raunak Kapoor, Alfa Pelupessy, Linggo Kusuma, Vera Bersudskaya, Sidra Mughal, Grace Retnowati and Aakash Mehrotra
Can Self-Service Channels Be The Next Frontier Of Financial Inclusion?
As the Indian rural populace becomes technology savvy and with improving rural connectivity, the authors explain how self-service digital channels will become increasingly important.
Jun 24, 2015
Non-Financial Services for MSMEs
Besides access to finance there are range of capacity building services that MSMEs need for their growth and development. Non-financial services are such capacity-building inputs which are mainly targeted at enhancing the performance of a business enterprise. In this video, MSC’s Products and Delivery Channels Expert, Raunak Kapoor, shares his experience on the role and […]
Jun 26, 2014