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Liquidity support for G2P agents in Indonesia during the COVID-19 pandemic

Effective liquidity management is critical for the delivery of G2P programs, particularly in times of emergency when beneficiaries are most vulnerable. Cash-in/cash-out (CICO) agents in Indonesia receive little or no support to manage liquidity and most of them still have to travel to the nearest bank branch

These challenges, coupled with the overall movement restrictions imposed by the government to curb the spread of COVID-19, have severely affected the business of these agents. They need more support than ever to manage liquidity and hence remain operational. Our blog highlights some measures that policymakers and service providers in Indonesia may consider to support the agents in these difficult times.

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