As part of the relief measures announced by the Indian government to combat the COVID-19 crisis, 80 million poor women received cash transfers to purchase liquefied petroleum gas (LPG). This paper analyzes the program’s performance and the experience of beneficiaries while purchasing LPG refills from the money disbursed during and after the lockdown.

The World Bank estimates that around a billion people across the globe lack a “legal identity.” The gender gap in terms of people’s access to official IDs is considerable in low-income countries, where one in two women lack any form of official ID. This limits financial, social, and political participation for women.

One in two women in low-income countries lack official identification documents, which limits their financial, social, and political participation. This report explores the design and lifecycle of ID systems from gender and behavioral lenses and proposes a framework to make them more gender-sensitive.

The policy brief proposes recommendations to accelerate the implementation of e-KYC in Indonesia based on our previous report.

The study provides an analysis of the challenges in customer verification by banks and FinTechs. It also outlines policy recommendations to promote a public infrastructure for e-KYC.

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

This paper outlines the essential components of communication and outreach programs for both the supply and demand side. It quotes examples from PMKGY, the relief package launched by the Government of India amid the COVID-19 outbreak, to highlight the challenges around communication that recipients and frontline workers faced.

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.