The policy brief proposes recommendations to accelerate the implementation of e-KYC in Indonesia based on our previous report.

The study provides an analysis of the challenges in customer verification by banks and FinTechs. It also outlines policy recommendations to promote a public infrastructure for e-KYC.

Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus people. Yet recipients are largely in the dark about the programs and do not know how to access funds. This blog examines the importance of better communication around social protection programs, particularly for the vulnerable population.

This paper outlines the essential components of communication and outreach programs for both the supply and demand side. It quotes examples from PMKGY, the relief package launched by the Government of India amid the COVID-19 outbreak, to highlight the challenges around communication that recipients and frontline workers faced.

Despite efforts from governments across the globe, the poor lack awareness of social protection and welfare delivery programs. This blog explores the intricacies of government communication using case studies. It also discusses mastering the elements of planning, research, content, and outreach channels to develop an ideal communication strategy.

This policy brief summarizes the reforms India introduced to streamline, digitize, and transform cooking gas subsidy from an in-kind to a cash transfer program.

Based on findings from MSC’s diagnostic study on the IM-PDS program, this note examines portability in the public distribution system as a reform to strengthen government service delivery in India

The state of Andhra Pradesh is recognized as a leader in using technology to improve the delivery of public services, programs and subsidies. Many of its innovations were piloted in Krishna District, which has been visited by development agencies and delegations from many countries.