The publication discusses lessons and insights from MSC’s study to decode the extent and exposure of financial fraud among digital financial services’ (DFS) customers. It summarizes major trends in digital fraud, implications for various demographic segments, and the interplay between technology, awareness, and user vulnerabilities. The publication highlights vital lessons for policymakers to design proactive measures, streamline complaint resolution systems, and integrate technology with grassroots outreach for effective fraud prevention. It builds on various stakeholders’ experiences, from victims to financial service providers, and gives a holistic view of the digital financial landscape and its challenges.

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