This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs. The study further provides recommendations to support policy development and aid the recovery of CICO agents in Indonesia.

The Government of Indonesia (GoI) expanded its social protection programs, including Program Keluarga Harapan (PKH)—its conditional cash transfer program, to support the most vulnerable sections of society during the pandemic. Our report explores the impact of COVID-19 on the beneficiaries and operational implementation of PKH during the pandemic.

The policy brief proposes recommendations to accelerate the implementation of e-KYC in Indonesia based on our previous report.

A community side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic. This is the report that highlights the insights from MSC study to understand the economic and health impact of COVID-19 on LMI Indonesians.

The study provides an analysis of the challenges in customer verification by banks and FinTechs. It also outlines policy recommendations to promote a public infrastructure for e-KYC.

This blog is the second of two blogs based on the MSC study. It provides recommendations for policymakers to improve the socio-economic and health outcomes for low and middle-income (LMI) segments.

This is the first of two blogs that highlights the insights from MSC study to understand the economic and health impact of COVID-19 on LMI ( Low and medium income) Indonesians.

An economic pandemic is upon us as the COVID-19 infection continues to spread around world, affecting a billion people from the low-income segment. Our blog looks at why policymakers need a feedback loop of evidence-based information for governments to develop and deploy effective policy measures.