This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of cash-in cash-out (CICO) agents to support government assistance programs. The study further provides recommendations to support policy development and aid the recovery of CICO agents in Indonesia.

This blog offers five key insights drawn from early data of our Corner Shop Diaries research in India and Indonesia.

To help the MSME sector recover from the pandemic, the Government of Indonesia (GoI) has budgeted IDR 123 trillion (USD 8.4 billion) as part of the National Economic Recovery Program (Program Pemulihan Ekonomi Nasional). This blog highlights the opportunities and steps needed for FinTech platforms to support the economic recovery efforts of GoI.