Akhand Tiwari

Associate Partner

Akhand Jyoti Tiwari is Associate Partner at MSC who leads behavioral research and design work in the organization. He has worked in Bangladesh, Cambodia, Ethiopia, India, Indonesia, Kenya, Qatar, the Philippines, Lao PDR, Nepal, and Zambia. Akhand spearheads MSC’s flagship approach to behavioral research and design for financial services—MI4ID.

Akhand Jyoti Tiwari is a Associate Partner at MSC who leads behavioral research and design work in the organization. Akhand has over 11 years of experience in research and technical assistance with financial service providers in multiple countries. He has worked in Bangladesh, Cambodia, Ethiopia, India, Indonesia, Kenya, Qatar, the Philippines, Lao PDR, Nepal, and Zambia. Akhand spearheads MSC’s flagship approach to behavioral research and design for financial services—MI4ID. Akhand’s area of expertise includes the application of design thinking and behavioral economics in the financial services domain. He has worked on microfinance, digital financial services (DFS), SME finance, customer research and customer segmentation, user experience. His experience in program design covers areas, such as financial capability, marketing, and communication. Akhand has worked with diverse financial service providers including MFIs, insurance companies, banks, agent network managers, telecom companies offering DFS, the Government of India, and central banks. Before joining MSC, Akhand worked with the Centre for Micro Finance at IFMR, Chennai, India. Akhand was part of two major research studies: an impact evaluation of MFI’s financial program, including health education and awareness of loan contracts amongst its clients. He also conceptualized short-term studies on microfinance dropouts; the state of financial inclusion in the states of Madhya Pradesh; profiling microfinance clients; and understanding cattle markets in Uttar Pradesh. He holds a Post Graduate Diploma in Forest Management from the Indian Institute of Forest Management (IIFM) in Bhopal. Akhand is fluent in Hindi and English and has a working knowledge of French.

Posts by Akhand Tiwari

How Saving Is Influenced by Behavioural Biases

This Note analyses the trends through behavioural economics lens and tracks behavioural factors responsible for – preferences for informal savings; procrastination towards savings commitment; and overwhelming preference for “fixed return” schemes.

Examining Remittances Through A Behavioural Lens

Migrant workers, are unique client segment that interests financial service providers- specifically the digital financial service providers. This Note examines decision making context and behavioural aspects of the migrant workers.

Examining Micro Credit through the Behavioural Lens

This Note explores the behavioural explanations that govern design intricacies of microcredit and also the anomalies in the business model.

Behavioural Economics and User Centred Design – Opening up New Vistas in Research Processes

This Note is a high-level peek into behavioural research method that MSC’s MI4ID approach uses to understand customers financial behaviour.

Alternative financial education approach to design effective financial education/capability programmes

MicroSave implemented an Alternative Financial Education programme (AFE) at one of the biggest MFIs in north India. The tool based was based on the principle of product-led financial education, the programme delivery was embedded in the existing operational structure of the MFI, and the tools were designed using SWITCH behavior change framework.

How Can BC-MFIs Tap Household Savings?

MFIs do not fit into clients’ mental models of where to save. This note studies, on how MFIs can turn this situation around using client’s demand for credit and desire to accumulate lump sums as triggers to induce active savings behaviour through MFI-BCs.

How to make financial education better… maybe

Is financial education or financial literacy a branding problem? Here the authors suggest some alternative ways to make FE more meaningful and useful for end clients.

The Essential Ingredients of an Effective Financial Education Programme

In this Briefing Note we discuss areas that we think were critical to the design of the financial education programme – the essential ingredients.