Myra Valenzuela

Financial Sector Specialist

Myra Valenzuela works in CGAP’s policy and customer teams. She has more than six years of experience in a range of topics related to financial inclusion. She works on the Global Forum project, where she focuses on global standard-setting bodies and the Global Partnership for Financial Inclusion. She also provides regional support on digital financial services regulation and supervision in East Asia. She contributes to CGAP’s Customer Protection and Value project, which seeks develop a customer outcomes framework that can be used by regulators and providers to achieve better outcomes for poor customers through digital financial services and to contribute to customer well-being. Before joining CGAP, she consulted for various international organizations, including the World Bank and the International Labour Organization. Myra has also worked for a rural bank in the Philippines. Myra holds a Master’s in Public Policy from Harvard University’s John F. Kennedy School of Government and an undergraduate degree in International Relations and French from Tufts University. She lives in Manila, Philippines. She speaks Filipino, Italian, and French.

Posts by Myra Valenzuela

The role of mobile money providers and their agents in protecting customers’ data

This Slide Deck is a supplement to the Blog “How Are Mobile Money Agents Protecting Customers’ Data in Uganda?” (December 2022).

How are Mobile Money Agents Protecting Customers’ Data in Uganda?

The blog presents findings from a research study commissioned by CGAP in partnership with MicroSave Consulting (MSC). The research intends to identify good practices of responsible agents in safeguarding their customers’ data. It also sheds light on the role of providers in promoting these practices in Uganda. The study also examines how Uganda’s Data Privacy & Protection Act has helped strengthen providers’ data protection practices.