Partner
Akhand Jyoti Tiwari is a Partner at MSC and leads BFSI work. Akhand brings multiple years of experience in development consulting.
Choice of Channel: Understanding how LMI women select a channel to conduct financial transactions
Individuals choose a channel for financial transactions based on several factors beyond just the economic cost involved. The DEBIT framework is a tool that identifies these factors and helps compute comparative scores for each channel. Comparing DEBIT scores helps us understand which channel someone chooses and why.
Mar 16, 2022
Akhand Tiwari, Saloni Tandon, Lakshmi Thangallapally and Jayana Jain
Mar 16, 2022
Akhand Tiwari, Saloni Tandon, Lakshmi Thangallapally and Jayana Jain
Women’s agent network—the missing link in India’s financial inclusion story: A supply-side perspective
About 10% of 1.26 million BCs in India are women. This policy note discusses a supply-side perspective on challenges and opportunities to expand the women agent network in India.
Feb 21, 2022
Feb 21, 2022
What will it take for eSanjeevaniOPD to help tackle the third COVID-19 wave and future pandemics?
This briefing note shares our insights and recommendations from our pilot to strengthen eSanjeevaniOPD—the Government of India’s teleconsultation platform and similar private platforms.
Feb 7, 2022
Manmohan Singh, Atulya Mishra, Puneet Khanduja and Akhand Tiwari
Feb 7, 2022
Manmohan Singh, Atulya Mishra, Puneet Khanduja and Akhand Tiwari
“Train me like this”: Lessons from a pilot with CDOT and JRGB on CICO agent training
As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to continue offering BC services. However, CDOT, a BCNM, faced issues while helping its agents clear the IIBF BC examination. This deck details the concept we tested to increase the pass percentage of CDOT agents.
Feb 3, 2022
Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi
Feb 3, 2022
Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi
“Train me like this”: Lessons from the pilot on IIBF BC/BF certification
Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.
Jan 21, 2022
Jan 21, 2022
Facilitating cottage, micro, small, and medium enterprises during the pandemic
The op-ed stresses the challenges 7.7 million CMSMEs face in Bangladesh that are in distress due to the COVID-19 outbreak. It analyzes gaps in the government’s current relief package and suggests strategies to improve grassroots entrepreneurship in Bangladesh.
Sep 25, 2021
Sep 25, 2021
GOOTCHA—A framework to build gender-sensitive ID systems
The World Bank estimates that around a billion people across the globe lack a “legal identity.” The gender gap in terms of people’s access to official IDs is considerable in low-income countries, where one in two women lack any form of official ID. This limits financial, social, and political participation for women.
Mar 12, 2021
Arshi Aadil, Saloni Tandon, Sonal Jaitly, Sneha Sampath, Venkat Goli and Akhand Tiwari
Mar 12, 2021
Arshi Aadil, Saloni Tandon, Sonal Jaitly, Sneha Sampath, Venkat Goli and Akhand Tiwari
Working paper: A framework for building gender-sensitive identity systems
One in two women in low-income countries lack official identification documents, which limits their financial, social, and political participation. This report explores the design and lifecycle of ID systems from gender and behavioral lenses and proposes a framework to make them more gender-sensitive.
Mar 10, 2021
Arshi Aadil, Saloni Tandon, Sonal Jaitly, Sneha Sampath, Venkat Goli and Akhand Tiwari
Mar 10, 2021
Arshi Aadil, Saloni Tandon, Sonal Jaitly, Sneha Sampath, Venkat Goli and Akhand Tiwari