Alalay sa Kaunlaran, Inc. (ASKI), a Philippine microfinance institution (MFI) and staunch advocate of Social Performance Management, embarked on a project ‘Towards SPM Excellence’ with Opportunity International Australia and MicroSave to strengthen its capacity to use social performance information in decision making and thereby intensify its accountability to the mission. In 2014, ASKI received technical assistance and embarked on translating its mission and social goals into social objectives with a set of SP indicators and targets.
The tireless efforts of ASKI in bring in mission driven Social Performance Management within the organization, culminated into receipt of Smart Campaign Client Protection Certification in July this year (2015). This is a result of intense collaboration between different departments at ASKI which was further fortified by the technical assistance which it received from MicroSave and OIA.
This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission. In particular, it documents the capacity-building process and highlights initial lessons from concerted efforts at making relevant SP data available and widely used in decision-making within the organisation.