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Jesila Ledesma
Jesila Ledesma is currently working as Advocate for Micro Enterprise and Micro Finance Development. Jesila has more than 25 years of development experience with the last 15 years focused on micro enterprise and micro finance development work in the Philippines,Vietnam, Cambodia and India. She heads MEDIA, Inc., a non-governmental organisation based in Manila, dedicated to the research and dissemination of practical knowledge and business tools to increase and strengthen the capacities of Filipino micro entrepreneurs.
Posts by Jesila Ledesma
Mission-Focused Decision Making at ASKI – A Case Study on Social Performance Management
This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission.
Aug 25, 2015
Building MIS Capacity for Social Performance Reporting
This Briefing Note describes the processes that ASKI followed to determine MIS requirements and the initial steps that were taken in 2014 to improve the MIS.
Jul 28, 2015
Developing a Tool to Measure Client Satisfaction and Protection
This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.
Jul 2, 2015
Increasing Staff Productivity in Agriculture Microfinance
This Note highlights the efforts of TSPI in the Philippines to develop productivity incentives to support the growth of their TSPI Palayan (Rice) Programme (TPP).
Mar 12, 2014
Aquilina Onesa, Jesila Ledesma, Jhoana Meneses and Louie Cepe
Listen In Order To Protect Clients
This note discusses, how a microfinance institution can put client protection into practice? Start the process by listening to clients and staff.
Dec 3, 2013
Understanding Over-Indebtedness
This video talks about over-indebtedness. The subject is ranked by microfinance industry stakeholders as the top risk facing the industry in 2012. Simply put, over-indebtedness is a situation where one takes on too much debt beyond one’s capacity to pay. When faced with such situation, the poor takes on further sacrifices in basic quality of […]
Sep 26, 2013
Developing a Tool to Assess Client Protection
This Note highlights the steps required to implement the ServQual tool, the rigorous process taken to develop and test the tool and the potential of the tool to assist financial service providers.
Jul 10, 2012
Clients Speak on Client Protection- Findings from ASKI- the Philippines
Research team from MSC and ASKI conducted 24 FGDs with both urban and rural microfinance clients in the Philippines to measure the importance and relevance of client protection principles.
Jun 4, 2012