Listen In Order To Protect Clients
by Jesila Ledesma and Annielyn Obedoza-Pangan
Dec 3, 2013
1 min
This note discusses, how a microfinance institution can put client protection into practice? Start the process by listening to clients and staff.
How can a microfinance institution put client protection into practice? Start the process by listening to clients and staff. The experience of ASKI from the Philippines showcases a culture of listening that is helping the organisation deepen staff members’ understanding of, and increasing responsibility to clients’ welfare. With the use of a simple Servqual tool developed by MicroSave, ASKI has not only strengthened its capacity to listen. It has also increased its ability to process and feed relevant information to management for decision making and action to benefit its clients.
Written by
Manage Consent
Strictly Necessary Cookies Always active
Required for website security, authentication, and essential functionality to provide a secure and optimized experience on Microsave.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Performance and Analytics Cookies
Used to improve website usability and reliability through anonymous analytics and usage insights on Microsave.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Functional Cookies
Remember your preferences such as language or region.
Leave comments