Agent networks are essential to deliver financial services and enable cash-in and cash-out (CICO) transactions at the last mile. This report maps the uptake and usage of DFS in India, with a focus on rural areas. It explores the business models adopted by banks, BCNMs, and agents, and the current practices agent network management. The report further highlights lessons from India and provides recommendations for financial service providers, regulators, and policymakers to boost rural CICO networks.
Access the cross country analysis India report here