Agent networks are essential to deliver financial services and enable cash-in and cash-out (CICO) transactions at the last mile. This report maps the uptake and usage of DFS in Indonesia. It explores the agent landscape of the country, the business models adopted by service providers and agents, and the current practices in agent network management. The report further highlights lessons from Indonesia and provides recommendations for financial service providers, regulators, and policymakers to boost rural CICO networks.

Access the cross country analysis Indonesia report here



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