Development of a human resource management system for a microfinance business vertical, India

• Jul 30, 2025
• 1 min

A leading commercial bank in India with a fast growing microfinance portfolio required an adequate human resource management system to support and fuel its growth in a sustainable manner. 

The bank offered various financial products, such as credit and liability products to entrepreneurs, low-income clients, and SMEs. MSC designed the organizational structure from the bank’s perspective while making the structure effective enough for the bank to offer microfinance and SME products. The HR system included the development of the organizational hierarchy for microfinance operations, compensation packages, staff incentive policy, human resource policies, and guidelines. The inputs from this project helped to streamline the microfinance vertical of the bank. 

The leading commercial bank commissioned the project.