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Digital transformation support for TLM cooperative, Indonesia

  • calendarJul 29, 2025
  • time 1 min

KSP TLM, a cooperative operating in Kupang City, East Nusa Tenggara, Indonesia, wanted to modernize its operations by replacing its legacy system with a robust Core Banking Solution (CBS). This transition was part of the cooperative’s broader digital transformation strategy to improve operational efficiency, meet regulatory requirements, and enhance client service delivery. Opportunity International Australia (OIA) commissioned MSC to lead the CBS implementation process.

MSC was engaged as the lead consulting partner to provide comprehensive, end-to-end support for the CBS implementation. The assignment began with a detailed requirements analysis to identify feature enhancements, particularly in savings modules and functional gaps.

MSC coordinated closely with the CBS vendor to align system modifications with TLM’s operational needs and managed the full data migration process, including extraction from legacy systems, data cleansing, and structured integration into the new CBS. The team also led the development of a Training of Trainers (TOT) strategy to build internal capacity for long-term sustainability. A phased rollout approach, combined with a parallel run plan, was adopted to ensure minimal disruption during go-live. Post-go-live support was embedded into the project to address system stabilization and user adoption issues.

The ongoing project is set to deliver a fully customized CBS tailored to TLM’s needs. It is also expected to improve internal system proficiency, ensure operational continuity, and significantly enhance the client experience through more efficient and reliable service delivery.

Opportunity International Australia (OIA) commissioned the project.

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