Expanding inclusive access to social protection in Indonesia

• Aug 4, 2025
• 1 min

Despite the availability of  80+ social protection programs (SPPs), particularly for women, people with disabilities, and marginalized groups, last-mile access remains limited due to information gaps, poor grievance resolution mechanisms, and accessibility challenges. MSC identified and addressed barriers limiting last-mile access to these social protection programs.

We conducted an action research study to improve awareness and accessibility to Indonesia’s 80+ social protection programs (SPPs), particularly for women, people with disabilities, and marginalized groups. 

MSC evaluated the role of microfinance institutions and civil society organizations as key outreach channels, assessing their capacity to serve as gender-inclusion-responsive actors. Through a blend of secondary research, field surveys, and stakeholder consultations, MSC developed an inclusive operating model and provided strategic recommendations to strengthen frontline delivery. The project applied GEDSI principles to help break down systemic access barriers and enable equitable SPP uptake across underserved communities.

Opportunity International Australia (OIA) commissioned the project.