Strengthening global G2P and social protection delivery systems

• Jul 29, 2025
• 1 min

Governments and development partners across the world are working to improve the way they deliver social protection and government-to-person (G2P) payments. However, many face challenges in reaching the right people effectively and efficiently. To address this, MSC conducted a global assessment to understand how social protection programs function from start to finish. The goal was to uncover common barriers and recommend improvements that can make these programs more inclusive, accurate, and user-friendly.

MSC led an in-depth study on social protection and G2P programs across several countries in Africa and Asia, including Kenya, Uganda, Tanzania, Nigeria, Zambia, India, Indonesia, Pakistan, and Bangladesh. We also reviewed programs in Colombia and Estonia to capture regional diversity. Based on this research, MSC developed a framework that improves the design and delivery of social benefits. We highlighted best practices to target beneficiaries, design delivery systems, train providers, measure results, and improve cost efficiency.

The project provided practical guidance to policymakers and program designers on how to make G2P systems more effective. It helped stakeholders understand what works and what does not, across various country contexts. Our findings and framework contributed to refining global strategies to design, digitize, and deliver social protection programs, to ensure they are efficient and people-centric.

The Gates Foundation commissioned the project.