Strengthening payments bank delivery and adoption in India- Akshat

• Sep 25, 2025
• 1 min

Since the start of the payments bank model in India, MSC has been at the forefront of shaping delivery strategies and operational models. We support institutions in building scalable, inclusive digital financial services (DFS) that align with the Reserve Bank of India’s financial inclusion mandate. We helped Telenor India secure the RBI’s approval by refining its business case and product strategy. We also designed Airtel Payments Bank’s 120,000+ cash-in/cash-out (CICO) agent network alongside strategies for G2P readiness and adoption of G2P payments. We also optimized liquidity and cash management for Fino Payments Bank’s 700,000+ merchants. In addition, we conducted a national channel assessment for the India Post Payments Bank, which enhanced its product portfolio, including gold-linked savings, and enabled adoption across 200,000+ postal and doorstep outlets.

Our interventions have delivered measurable impact. Airtel Payments Bank rapidly scaled to 120,000+ touchpoints, Fino strengthened liquidity systems for 700,000+ merchants, and the India Post Payments Bank improved service reliability and product uptake across 200,000+ outlets. Collectively, these efforts boosted digital finance adoption, reduced transaction failures, and enhanced agent performance, which positioned payments banks to deliver inclusive, customer-centric financial services at scale.

 XXX commissioned the project.