Tag: Biashara Imara

This is the fifth publication under the (OPE) Series. This booklet brings together a set of brief publications which extract key lessons from MicroSave’s rich expertise on individual lending issues.

In this video, Equity Bank loan officers discuss the qualities they seek in a Biashara Imara client. And every credit officer looks for a client who is consistent, has command over his/her business, communicates with the credit officer and pays the loan on time. The video also covers the response of Biashara Imara clients who […]

In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge […]

This video interviews credit administrators and loan officers who share the best way of monitoring loans. Elaborating the monitoring process for Bishara Imara – an individual loan product of Equity Bank Kenya – Equity team emphasise the importance of close relationship between a client and credit officer. They reveal that best monitoring practice is to […]

Proper processing of documents is another important step in the Lending Cycle. This video discusses the practices that MFIs use to ensure that all the documents are properly prepared. It also describes the preparation of documents to initiate disbursement

This video discusses the typical steps followed by Equity Bank Kenya to manage a delinquent loan and describes the recovery process of Biashara Imara product. Equity bank team explains that the process begins with a call to the borrower followed by a visit to his/her residence. If the loan amount is still arrear then the […]