Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
MSC and Boston Consulting Group (BCG) conducted a study on the economics of Cash-In/Cash-Out (CICO) agent networks in Indonesia. The objective of this study was to generate actionable insights to build more sustainable CICO networks in a country that has over a million agents from both banks and non-banking organizations.