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Tag: Colombia

A question of trust – Mitigating customer risk in digital financial services

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It highlights that system downtime, agent illiquidity, agents charging unauthorized fees, the fear of sending money to the wrong number and unresponsive customer care centers all eat into the credibility of digital finance offerings.

Jun 22, 2015

Graham Wright

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Jun 22, 2015

Graham Wright

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