Tag: Customer care

When you buy a bottle of Coca-Cola, are you buying it from the store or from the Coca-Cola Company?  Whose customer are you?  In digital finance, the provider (usually a bank or telecom) designs and brands the service, but it is the agent that provides the ability to cash-in and cash-out (CICO), and earns 40-80% of […]

Summarises findings of a study based on a time series analysis of “MFI Use over Time” tool to examine carefully selected clients’ use of financial services over a twelve-year period.