Contact us
Subscribe
Linkedin Facebook Twitter Youtube
Fr
  • About us
  • COVID-19
  • Sectors
    Banking, financial services, insurance (BFSI)Governments and regulatorsWater, sanitation, and hygiene (WASH)Social protection and refugee paymentsMicro, small, and medium enterprise (MSME)Agriculture and food systemsEducation and skillsDigital and FinTechGender equality and social inclusion (GESI)YouthClimate change and sustainabilityHealth and nutrition
  • Expertise
    Government regulations and policyDigital technology and channelsProducts and channelsPolicy and strategyOrganizational transformationMarketing and communicationDesign thinking and innovationData and InsightsTrainingCatalytic finance
  • Library
  • Clients and partners
    Multilateral organizations and international NGOsGovernment and regulatorsDigital financial services providersBanking institutionsMFIs, industry bodies, and othersPartners
  • Careers
  • Contact us
Fr

Tag: Customer feedback

Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool called CSM developed by MicroSave. The tool is widely used in the m-banking researches conducted by MicroSave for ANMs. It proposes that the ANM should gather regular feedback from its customers and channel partners (retailers and distributors) on various aspects […]

Dec 12, 2012

Nitin Garg

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Dec 12, 2012

Nitin Garg

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email
HOME
  • About us
  • COVID-19
  • Library
  • Careers
  • Contact us

SECTORS
  • Banking, financial services, insurance (BFSI)
  • Governments and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender and youth

EXPERTISE
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data insights
  • Training

CLIENTS AND PARTNERS
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners
FOLLOW US
  • Facebook
  • Twitter
  • LinkedIn
  • Newsletter
Terms of Use Privacy Code of business conduct
Copyright © 2023  MicroSave Consulting (MSC) |  Follow us
   

Microsave Bulletin

Subscribe to MicroSave Bulletin

Get our updates straight in your inbox!