Mobile banking hasn’t really achieved sustainability yet. Everyone talks about it as an almost done deal. Nevertheless, cash still trumps all.

In this blog, MicroSave elaborates the reasons why despite clear business opportunity banks are reticent and unwilling to commit to agency banking.

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool called CSM developed by MicroSave. The tool is widely used in the m-banking researches conducted by MicroSave for ANMs. It proposes that the ANM should gather regular feedback from its customers and channel partners (retailers and distributors) on various aspects […]

Providers need to think of the BC model as a “distributed banking model” rather than as a “financial inclusion drive” to meet regulatory compulsions or social objectives.

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.

This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.