Nitin Garg is currently working as a Consultant in Digital Finance,Innovations and Financial Inclusion, New Delhi, India. He’s also a Managing Partner at ConsultColors, New Delhi/London.
Nitin Garg has extensive experience (12+ years) of assisting several of the financial services providers and digital finance implementations across Asia, Africa, Latin America and Pacific region (spanning more than 15 countries). Nitin has worked as a Specialist in E/M Banking and Innovations at MSC. He focuses on creating enabling solutions for the unbanked population across the developing economies. He is also a digital transformation expert and has assisted several institutions in understanding, designing and managing the transformation process.
Posts by Nitin Garg
Bill payments —The secret to sustainability?
Mobile banking hasn’t really achieved sustainability yet. Everyone talks about it as an almost done deal. Nevertheless, cash still trumps all.
Channel Satisfaction Measurement and Mangement (CSM) in M-Banking
Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool called CSM developed by MicroSave. The tool is widely used in the m-banking researches conducted by MicroSave for ANMs. It proposes that the ANM should gather regular feedback from its customers and channel partners (retailers and distributors) on various aspects […]