The first part of this blog series highlights key findings aimed at understanding the differences in customer experience at an agent outlet based on customer gender.

This blog talks about a major upheaval in the Indian OTC market post the announcement of the payments bank licenses.

Payments bank licences in India is a signal of how RBI is willing to strengthen its effort to fulfill the vision of complete financial inclusion in the country.

In this blog, the authors share the results from a successful remittance market study conducted in Mumbai and conclude the sectoral implications of the current business model.

Thin SIM is evolving digital finance market of Kenya. M-PESA, the most successful mobile money offering, has started to feel it too. This blog brings forth the emerging scenario.

Despite huge potential, financial inclusion isn’t improving in India. This blog takes into account the main reasons for hindering the growth with new research findings.

In India, Mobile wallets have more to address than simply increased marketing and advertising to succeed with the many customers who need what they are selling.

In this study, we attempt to examine some notable mobile money deployments across the globe.