Ritesh Dhawan

Digital Finance Expert

Ritesh Dhawan is currently working as a Senior Manager at Paytm, Noida, India. Ritesh has developed strategy and led the execution for "The Promoter Program" that focuses on active customer acquistion for Paytm Payments Bank. He leads a team of 600 people.

Ritesh Dhawan is a Senior Manager at Paytm Payments Bank—India's largest digital bank. He and his team aim to bring every Indian adult under the ambit of formal financial services. Ritesh leads a team of 600 people acquiring active customers for the bank. He also leads the training division for the bank. Ritesh was a Financial Inclusion Consultant with MSC. He led teams to execute assignments at client location. Data analysis and report writing were an integral part of his role. Ritesh is a certified expert in financial inclusion strategy, market research, process re-engineering, and product development.

Posts by Ritesh Dhawan

Why People Do Not Use Present Banking Systems – A Case For BCs

This Note examines the difficulties faced by low income households accessing banking services and presents a case for the acceptance of BC model for expanding the reach of banking services.

Relative risk to the savings of the poor in Rajasthan

In order to understand how poor people save and the relative risks involved, MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil Nadu this past year. This paper highlights learning from Rajasthan.

Optimising agent networks in Uttar Pradesh

In an effort to better understand the customers’ needs and their criteria for the optimal BC model, MicroSave conducted a research study in the Indian states of Uttar Pradesh and Gujarat in 2010-2011.