Ritesh Dhawan is a Senior Manager at Paytm Payments Bank—India's largest digital bank. He and his team aim to bring every Indian adult under the ambit of formal financial services. Ritesh leads a team of 600 people acquiring active customers for the bank. He also leads the training division for the bank. Ritesh was a Financial Inclusion Consultant with MSC. He led teams to execute assignments at client location. Data analysis and report writing were an integral part of his role. Ritesh is a certified expert in financial inclusion strategy, market research, process re-engineering, and product development.