Digital Finance Expert
Ritesh Dhawan is currently working as a Senior Manager at Paytm, Noida, India. Ritesh has developed strategy and led the execution for "The Promoter Program" that focuses on active customer acquistion for Paytm Payments Bank. He leads a team of 600 people.
Remittances: The Evolving Competitive Environment
This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Review of MMT Payments to Accredited Social Health Activists (ASHAs) in Sheikhpura, Bihar
Accredited Social Health Activist or ASHAs generally face problems such as untimely payments, uncertainty in disbursement date, cheque clearance delay, and long waiting time at the bank branch. The Norway India Partnership Initiative has initiated a pilot project to improve the timeliness of payments to ASHA worker’s incentives in Sheikhpura district of Bihar using a mobile money transfer system.
Dec 5, 2011
Dec 5, 2011
Lessons from CSMs: Customer Perspectives
This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.
Nov 25, 2011
Nov 25, 2011
Managing Customer Satisfaction in Agent Banking
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.
Nov 21, 2011
Nov 21, 2011
Lessons from CSMs: Agent Perspectives
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).
Nov 18, 2011
Nov 18, 2011
Managing Channel Satisfaction in Agent Banking
This Note covers the major areas where an agent’s input would be valuable to ANMs seeking to improve their mobile money products, services and delivery channels.
Nov 17, 2011
Nov 17, 2011
Marketing Lessons for the E/M-Banking Sector from India’s Corporate Giants
This Note portrays some of the successful rural marketing strategies of Indian corporate and attempts to show how these strategies can be adopted by Indian e/m-banking service providers.
Oct 19, 2011
Oct 19, 2011