With the entry of FinTech firms in Bangladesh and the government’s aim to build an inclusive digital financial ecosystem, it is now imperative for the microfinance sector in Bangladesh to move towards digital transformation. UNCDF SHIFT commissioned MSC to conduct a study on the status of digitization in the microfinance sector in Bangladesh. This report examines the status of digitization in the microfinance sector in Bangladesh, technology options, and the next steps towards digital transformation.

The blog highlights the benefits of the new partnership emerging between digital financial service providers and microfinance institutions to address the challenges of financial access among the un/under banked populations globally.

This report investigates how low income working age respondents think of old age and how they prepare for it. While many know that they can no longer rely on the extended family, few are able to prioritize old age provisioning.

This Note highlights the steps required to implement the ServQual tool, the rigorous process taken to develop and test the tool and the potential of the tool to assist financial service providers.

There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.

This Note discusses the first element of MicroSave’s Strategic Marketing Framework, i.e., “Corporate Brand Strategy” as applied to e/m-banking context.