Sonal Agrawal

Consultant at BASIX

Sonal is currently working as a Digital Financial Services Expert with BASIX. BASIX works to promote a large number of sustainable livelihoods, including for the rural poor and women, through the provision of financial services and technical assistance in an integrated manner.

Sonal Agrawal Sonal is currently working as a Digital Financial Services Expert with BASIX.  She was an Assistant Manager in MSC’s Inclusive Finance and Banking domain. Her areas of expertise include project management, M&E and microfinance. Sonal has implemented projects involving market research, product development, social performance management, designing of staff and client feedback mechanism, loan portfolio audit, agent network management, channel satisfaction surveys and training.

Posts by Sonal Agrawal

Digital transformation of MFIs in Bangladesh opportunities, challenges and way forward

With the entry of FinTech firms in Bangladesh and the government’s aim to build an inclusive digital financial ecosystem, it is now imperative for the microfinance sector in Bangladesh to move towards digital transformation. UNCDF SHIFT commissioned MSC to conduct a study on the status of digitization in the microfinance sector in Bangladesh. This report examines the status of digitization in the microfinance sector in Bangladesh, technology options, and the next steps towards digital transformation.

Should Microfinance Go Digital?

The blog highlights the benefits of the new partnership emerging between digital financial service providers and microfinance institutions to address the challenges of financial access among the un/under banked populations globally.

Can money buy you happiness?

This report investigates how low income working age respondents think of old age and how they prepare for it. While many know that they can no longer rely on the extended family, few are able to prioritize old age provisioning.

Developing a Tool to Assess Client Protection

This Note highlights the steps required to implement the ServQual tool, the rigorous process taken to develop and test the tool and the potential of the tool to assist financial service providers.

Integration and interoperability of financial services – Good for the poor, great for banks and governments

There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]

Remittances: The Evolving Competitive Environment

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.

Role of Branding to Promote E/M-Banking Products & Services (3/5)

This Note discusses the first element of MicroSave’s Strategic Marketing Framework, i.e., “Corporate Brand Strategy” as applied to e/m-banking context.