Ravi Kant is a Senior Manager in MicroSave’s Inclusive Finance and Banking domain. He is a microfinance, SME and banking consultant with approximately 10 years of experience. He has been playing a key role in assisting MFIs and Banks streamline and strengthen their systems and processes, develop business plan and financial projections and roll out of various financial products.
BRAC Bank experiments with agent banking—a lesson for progressive banks across the globe
This case study on BRAC Bank shares lessons from its journey and its experiments with agent banking. It highlights its unique initiatives in making the agent banking channel a profit-making proposition.
Role of technology in scaling up the BC Sakhi network in Uttar Pradesh: A lesson for other states
The case study charts how Uttar Pradesh State Rural Livelihoods Mission (UPSRLM) used technology to strengthen the BC Sakhi network in the state. It used technology to select, train, and operationalize BC Sakhis rapidly at the Gram Panchayat level to improve the status of financial inclusion among rural adults.
“Train me like this”: Lessons from a pilot with CDOT and JRGB on CICO agent training
As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to continue offering BC services. However, CDOT, a BCNM, faced issues while helping its agents clear the IIBF BC examination. This deck details the concept we tested to increase the pass percentage of CDOT agents.
“Train me like this”: Lessons from the pilot on IIBF BC/BF certification
Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.
The digital journey of Shakti Foundation for Disadvantaged Women (SME loans): A lesson for progressive MFIs in Bangladesh
The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to grow its SME portfolio and enhance cost and time efficiency. Through the use of technology, it offered customer-friendly services and helped staff members manage their loan portfolios better while managing associated risks.
The journey of mobile financial services at BURO Bangladesh: A lesson for the microfinance sector in Bangladesh
The case study encapsulates the digital transformation journey of BURO Bangladesh as it tried to offer mobile financial services to its clients. The road was not easy, but the efforts have finally started to yield results to both the MFI and its customers.
LMI client impressions from Bangladesh and Vietnam
Various socio-economic dimensions drive the financial needs, aspirations, and behaviors of low- and moderate-income (LMI) customers. Customers from Bangladesh and Vietnam, through these snippets, describe their challenges and how the i3 Program helped them overcome these challenges.
Digital transformation for financial institutions- Opportunity and impact
Digital transformation offers financial institutions better efficiency, more customers, and greater profits. It can also provide an edge to the post-COVID recovery of organizations. Here’s how Equity bank transformed itself and increased profitability in the face of various adversities.