Sachin is a Financial Inclusion Consultant in the International Finance Corporation, Ukraine. IFC—a sister organization of the World Bank and member of the World Bank Group—is the largest global development institution focused on the private sector in developing countries.
The Answer is “Yes”—Cost and Willingness to Pay in India
This Policy Brief discusses how poor people manage their money better and are willing to pay for more convenient banking services in India.
May 1, 2012
Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji
May 1, 2012
Akhand Tiwari, Akhilesh Singh, Ann Platt, Graham Wright, Sachin Bansal and Minakshi Ramji
Managing Customer Satisfaction in Agent Banking
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.
Nov 21, 2011
Nov 21, 2011
Managing Channel Satisfaction in Agent Banking
This Note covers the major areas where an agent’s input would be valuable to ANMs seeking to improve their mobile money products, services and delivery channels.
Nov 17, 2011
Nov 17, 2011
Exploring Dormancy in no frills saving accounts In Uttar Pradesh and Delhi
MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.
Aug 30, 2011
Akhilesh Singh, Amit Garg, Anjaneyulu Ballem, Krishna Thacker, Sachin Bansal and Veena Yamini
Aug 30, 2011
Akhilesh Singh, Amit Garg, Anjaneyulu Ballem, Krishna Thacker, Sachin Bansal and Veena Yamini
Exploring dormancy in no frills savings accounts in Rajasthan
This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.
Aug 26, 2011
Akhilesh Singh, Anurodh Giri, Priyank Mishra, Raunak Kapoor, Sachin Bansal and Sharad Bangari
Aug 26, 2011
Akhilesh Singh, Anurodh Giri, Priyank Mishra, Raunak Kapoor, Sachin Bansal and Sharad Bangari
Clients’ Willingness to Pay “Reasonable Fee” for BC Services
This Note discusses whether end customers are willing to pay for financial services delivered by Business Correspondents, and if yes, how much are they willing to pay.
May 13, 2011
May 13, 2011
Revival: Responding to High Dormancy Levels in No Frills Accounts
This Note concludes that although there is high dormancy in the No Frills Accounts, these accounts represent a large potential client base.
May 2, 2011
May 2, 2011
Understanding remittance networks in Gujarat, Orissa and Bihar
This research explores the remittance options currently available to Indian migrant workers in Gujarat and recipient families in rural Orissa and Bihar. It also examines the benefits of a business correspondent remittance service.
Feb 1, 2011
Akhilesh Singh, Akhand Tiwari, Alphina Jos, Minakshi Ramji, Sachin Bansal and Anurodh Giri
Feb 1, 2011
Akhilesh Singh, Akhand Tiwari, Alphina Jos, Minakshi Ramji, Sachin Bansal and Anurodh Giri