Priyank Mishra

Posts by Priyank Mishra

Catalysing Digital Financial Services Through School Fees Payments

The blog states digital solution to address the many challenges related to school fees payments in Solomon Islands.

Demonetisation and digitisation – A diagnostic study

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.

KYC harmonisation study

KYC harmonization study was undertaken to analyze the existing Know Your Customer (KYC) practices of first-time customer on-boarding by service providers (Banks, Mobile Network Operators, Mobile Money Operators, and Pre-paid Payment Instrument issuers) with respect to the prevailing regulatory landscape.

e-KYC and the India Stack – A Transformative Blueprint for Emerging Markets

The authors discuss how Aadhaar-enabled e-KYC could be beneficial in accelerating uptake and the usage of digital financial services in India.

Success Factors of Equity Bank’s Agency Banking

This briefing note, discusses in detail, the key strategic and operational factors behind the success of Equity Bank’s agency banking model.

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted through FI initiatives, and the considerations and challenges which go into managing these call centres.

Exploring dormancy in no frills savings accounts in Rajasthan

This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

Leveraging Unique Identification (UID) for Mobile Banking in India

This Note takes a closer look at how UID can make m-banking more accessible in India.