In this blog, the author explains MicroSave’s in-house developed framework – Follow the Money Approach – to help institutions raise their market share.

What does an institution need to do to gain a bigger share of the client’s wallet, and dominate the market? This blog introduces the framework MicroSave uses to answer these questions.

This Note examines myths around the design of financial education programmes, and discusses the KSAP framework for designing these programmes.

This Note uses a business model framework and some of the concepts co-created by an active-vibrant community of practitioners in an online community called the “business model innovation hub”.

This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile banking initiatives.

This Note is a summary of some of the key questions that usually surface during customer interactions regarding the use of e/m-banking platforms.

MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

This note shares some initial insights on UID and concludes that the combination of UID, mobile and bank account numbers could truly enhance financial inclusion.