Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.

Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.

“How do we make mobile money more inclusive and relevant in the daily lives of people?” Part 1 of the blog series explores mass market customer profile.

This presentation aims to look into the supply side dynamics and present views of business correspondent network managers (BCNMs).

This blog talks about a major upheaval in the Indian OTC market post the announcement of the payments bank licenses.

Mobile wallets are emerging as a promising business potential, even for low-income customers with even lower stored value in their accounts. Authors here explores the possible solutions.

In this Note we examine the process of designing and delivering effective training programmes to e/m-banking agents.

This Note briefly discusses the reasons for negative feedback received often on agent training, the profiles of the agents, and new areas to be considered in agent training programmes.