Priya Garg

Posts by Priya Garg

The Potential for Technology-backed Remittance Solutions in Malaysia

The blog explores the potential for technology-backed remittance solutions in Malaysia.

Country Focus Note: China

China has made significant progress towards financial inclusion in the recent past, owing to conducive regulations, innovation, and strengthening of the banking sector.

Leveraging Technology for Meaningful Financial Inclusion in Asia

The study is based on extensive secondary research and stakeholder interviews with fintechs and FSPs across six markets – Bangladesh, China, Malaysia, Myanmar, Nepal, and Vietnam.

Open Application Programming Interfaces (API): Purpose and Possibilities

Going by the global experience, a set of open, well-documented Application Programming Interface or APIs provide enormous benefits to providers and clients. They also help improve customer experience.

Agent Dormancy: Reasons and Remedial Measures

Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.

Agent Dormancy: Impact on Customers

Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.

Where Are Women Agents in Indian DFS?

Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.