Priya Garg is currently working a Senior Consultant with Amarante Consulting Dubai, United Arab Emirates. She focuses on strategy and product development, institutional assessments and risk analysis, qualitative market research, channel design, process re-engineering, institutional branding, marketing and communications, pilot planning and roll-out support.
Agent Dormancy: Impact on Customers
Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.
Where Are Women Agents in Indian DFS?
Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.