Dorcas Muthoni

Dorcas Muthoni is a Manager- Digital Financial Services in Intermarc Consulting Limited, Nigeria.

Dorcas Muthoni worked as an assistant manager (Analyst) - Strategic Operations for Digital Financial Services with MSC from Feb,16 to Nov,18. She has over 6 years’ experience in the consulting space having worked in 11 markets across Africa and South Asia. Over these years, she has conducted market research, provided technical assistance and training to financial service providers, and, central banks and donor agencies in executing their digital transformation and financial inclusion strategy respectively, as well as projects’ fund management. Currently, She is an analyst at Intermarc Consulting and manages a portfolio of long-term projects (from 6 months) within the DFS practice group.

Posts by Dorcas Muthoni

WhatsApp with Agent Monitoring and Support?

While leveraging social media as a support tool could be a cheaper and more efficient way that takes advantage of technology to support agents, it does not work for agents who do not have smartphones.

Where Are Women Agents in Indian DFS?

Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.