Dorcas Muthoni

Dorcas Muthoni is the Head of Mobile Money Distribution at Africell Sierra Leone Ltd. She was a Manager—Digital Financial Services at Intermarc Consulting Limited, Nigeria.

Dorcas Muthoni worked as an Assistant Manager in the Digital Financial Services domain of MSC. She has over 6 years of experience in the consulting space and has worked in 11 markets across Africa and South Asia. She has conducted market research and provided technical assistance and training to financial service providers, central banks, and donor agencies to execute their digital transformation and financial inclusion strategy respectively. Currently, she is the Head of Mobile Money Distribution at Africell Sierra Leone Ltd.

Posts by Dorcas Muthoni

WhatsApp with Agent Monitoring and Support?

While leveraging social media as a support tool could be a cheaper and more efficient way that takes advantage of technology to support agents, it does not work for agents who do not have smartphones.

Where Are Women Agents in Indian DFS?

Financial institutions must take control of the quality of their financial services; to resolve issues permanently and not to rely upon explaining issues away.