Nimesh Soni is the Program Manager at Lentra AI Private Limited.
Agent Dormancy: Reasons and Remedial Measures
Dormancy among agents is a cause of concern for financial inclusion in India. This note focuses on some of the prominent reasons for agent dormancy.
Agent Dormancy: Impact on Customers
Dormancy among agents is a cause of concern for financial inclusion in India. This note analyses the impact of agent dormancy on the financial behaviour of customers.
Understanding Gender Dynamics in Agent Banking
The first part of this blog series highlights key findings aimed at understanding the differences in customer experience at an agent outlet based on customer gender.