Senior Manager
Harsh is a Financial Sector Specialist with more than 15 years of experience in Development Finance, Rural Development, and Digital Finance.
Customer Protection in Indian Digital Financial Services: Part 1: Recourse
The blog describes the status of customer protection practices embedded into digital financial service offerings in India.
Mar 15, 2018
Mar 15, 2018
Financial Capability and Indian Digital Financial Services
The author predicts the future of mobile money based on his experiences, market insights and observations from working many years within the mass financial sectors and in Digital Financial Services.
Apr 28, 2016
Apr 28, 2016
Customer Vulnerability, Trust and Risk in Indian Digital Financial Services
There is strong evidence that poor customer service/protection is reducing not just uptake but also usage of DFS services. What are the challenges and how can DFS providers address them.
Apr 26, 2016
Apr 26, 2016
Customer Protection in Indian Digital Financial Services: Part 2: Transparency and Privacy
The part of the two blog series examines the transparency and privacy in Indian digital financial services
Mar 16, 2016
Mar 16, 2016
Real and Perceived Risk in Indian Digital Financial Services
The blog discusses the real and perceived risks in the Indian digital financial services and suggestions for providers and agent network managers for customer protection.
Feb 26, 2016
Feb 26, 2016
Time for Action! Customer Service, Protection and Trust in Indian Digital Financial Services
It is time that Indian mobile money providers focus on addressing customer service and protection issues to build trust in DFS and thus stimulate uptake and regular usage
Feb 19, 2016
Feb 19, 2016
Connecting the Dots: Putting Risk, Customer Protection, and Financial Capability in Perspective
This paper presents the findings on three inter-related concepts – Risks, Customer Protection, and Financial Capability in DFS at both the customer and the agent level.
Feb 17, 2016
Feb 17, 2016