The blog describes the status of customer protection practices embedded into digital financial service offerings in India.

The author predicts the future of mobile money based on his experiences, market insights and observations from working many years within the mass financial sectors and in Digital Financial Services.

There is strong evidence that poor customer service/protection is reducing not just uptake but also usage of DFS services. What are the challenges and how can DFS providers address them.

The part of the two blog series examines the transparency and privacy in Indian digital financial services

The blog discusses the real and perceived risks in the Indian digital financial services and suggestions for providers and agent network managers for customer protection.

It is time that Indian mobile money providers focus on addressing customer service and protection issues to build trust in DFS and thus stimulate uptake and regular usage

This paper presents the findings on three inter-related concepts – Risks, Customer Protection, and Financial Capability in DFS at both the customer and the agent level.

This Note highlights the advantages of using the Score-based Audit tool, the types of audit tools to be used, designing a methodology and the procedure to use it.