With the gradual move towards digital financial services, risk in this space is also growing. In this video, MSC’s DFS expert, Soumya Harsh Pandey, highlights different types of risks being faced by digital financial service providers and clients; and possible mitigation steps. This video is therefore, an attempt to raise awareness about these risk so […]

In this Note, we explore how banks can potentially address challenges associated with pursuing a “bank managed/supervised” approach to agent networks in the business correspondent model

This paper discusses the challenges banks are likely to face in building and managing their own agent networks.

In this study, we attempt to examine some notable mobile money deployments across the globe.

This Note discusses how to calculate risk scores; how to develop and use risk monitoring tools.

This Note focuses on understanding the risk function and its difference from internal audit. It also looks at different types of risks, as well as understanding some basic risk terms, risk identification and risk prioritisation.

This note highlights the importance of customer service, it gives practical examples how to integrate and institutionalise the best practices on customer service.

With the growing interest in remittances as an important product for the poor, this note assesses the options for microfinance institutions (MFIs).