Building and managing an agent network independently is not an easy task for banks. The task is challenging since banks have to develop competencies and support systems required to build and manage the network, address standardisation and scalability issues, reduce dependency and workload of branch staff, balance roles and responsibilities, reduce turn around time, and train agents and staff. This paper discusses the challenges banks are likely to face in building and managing their own agent networks. These include: The speed that banks are able to scale an agent network Achieving standardisation across the network The challenges of coordination The problems of relying on busy branch staff Establishing support and monitoring systems for the agent network Building management information systems for the agent network

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