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Tag: customers to agent ratios

Bench marking customer to agent ratios

This blog shares some insight on how DFS providers can benchmark customers to agent ratios

Mar 29, 2017

Vera Bersudskaya

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Mar 29, 2017

Vera Bersudskaya

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Banking, financial services, insurance (BFSI)
Governments and regulators
Water, sanitation, and hygiene (WASH)
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Social payments and refugees
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Digital and FinTech
Gender and youth
Youth
Climate change and sustainability
Health and nutrition

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Government regulations and policy
Digital technology and channels
Products and channels
Policy and strategy
Organizational transformation
Marketing and communication
Design thinking and innovation
Data insights
Training
Catalytic finance
Research and analytics

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Multilateral organizations and international NGOs
Government and regulators
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Digital financial services providers
Banking institutions
MFIs, industry bodies, and others
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