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Tag: Mathew Leonard
SPM Case Study: Nirantara – Building a Sustainable Social Enterprise
In this note, SPM intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non-financial services.
Sep 9, 2010
SPM Case Study: Sambandh – Building Client Relationships
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.
Sep 9, 2010
SPM Case Study: Asirvad – The Balance of Social Aspirations and Financial Realities
In this note, SPM intervention led to improvements in product design, client protection, staff incentives, transparency, professional quality services, and sustainability with a goal of increasing outreach to the unbanked.
Sep 9, 2010
Integrating Social Performance Management into Governance of MFIs
This note focuses on effective designing of motivation packages for staff as well as putting in place client protection measures for preventing over-indebtedness, fraud, client privacy along with other aspects.
Aug 22, 2010
Integrating Social Performance Management into Strategic Business Planning of MFIs
This note talks about the approach of MicroSave that has been of viewing SBP and social performance management (SPM) as integrated rather than stand-alone processes.
Aug 16, 2010