Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of this BN explains the last two pillars viz. staff involvement and investment in resources.
In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge […]