This note provides examples of human resource issues to consider during growth phase of microfinance institutions. Primarily it focuses on developing clear cut organisational structure, new communication channels, recruitment and hiring needs, training and staff development, performance management and development of the institutional culture. It also reminds that understanding and managing the MFI’s institutional culture and keeping the mission and values front and centre is crucial for a growing MFI. It concludes that by building strong, well functioning human resource systems and tools, an MFI would be well poised to meet the demands of growth, manage the challenges of an evolving environment, and respond to the needs of clients.

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