This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection. When the tool is used correctly, it can be an effective way to bring clients’ voices on client protection to the fore. Bringing out clients’ voices using qualitative research, while quantifying the results, can provide excellent insights for service providers, support organisations, the Smart Campaign and policy makers for decision making.

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