Ritika Srivastava

Posts by Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.

Integration and interoperability of financial services – Good for the poor, great for banks and governments

There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]

Micropensions: The Scope and Progress to Date

This Note the uniqueness in the existing micropension models in India.

Health Emergencies: How Do The Poor Pay?

This Note details the ways low income families in India deal with their medical exigencies in the absence of quality public heath care facilities – through a variety of savings, loans and distress sales

Relative risk to the savings of the poor in Uttar Pradesh

In order to understand how poor people save and the relative risks involved, MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil Nadu this past year. This report focuses on Uttar Pradesh.