Ritika Srivastava is currently working as a Research Specialist at Accenture, Bangalore, India. She is an experienced research professional, with in-depth expertise in the Insurance industry and a focus on General Insurance.
What Makes ServQual a Distinctive Tool for Client Protection?
This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.
Integration and interoperability of financial services – Good for the poor, great for banks and governments
There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]
Jul 6, 2012
Puneet Chopra, Nitish Narain, Abhay Pareek, Nishant Kumar, Sharad Bangari, Sonal Agrawal, Akhilesh Singh and Ritika Srivastava
Micropensions: The Scope and Progress to Date
This Note the uniqueness in the existing micropension models in India.
Health Emergencies: How Do The Poor Pay?
This Note details the ways low income families in India deal with their medical exigencies in the absence of quality public heath care facilities – through a variety of savings, loans and distress sales
Relative risk to the savings of the poor in Uttar Pradesh
In order to understand how poor people save and the relative risks involved, MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil Nadu this past year. This report focuses on Uttar Pradesh.