by Sushma Kaw, Mimansa Khanna and Vivek Anand
Jan 29, 2026
1 min This flipbook shows how distance, terrain, and language complicate access to services in tribal areas. MSC (MicroSave Consulting) addressed these challenges and redesigned service delivery systems for tribal communities through community-led, trust-based, one-stop approaches.
In many tribal communities, access to financial and welfare services requires multiple visits across difficult terrain, limited connectivity, language barriers, and repeated documentation. Through its on-ground interventions, MSC (MicroSave Consulting) reveals that legacy delivery models often fail because they expect communities to adapt to rigid systems. MSC worked closely with communities and district administrations to redesign service delivery. This approach seeks to understand community needs, resolve issues in one place, align outreach with daily routines, and build trust through local networks. This flipbook captures how adaptive delivery turns access into impact.
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