Microfinance

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MSC supports microfinance institutions (MFIs) to expand access to appropriate and inclusive financial services for low- and middle-income (LMI) populations. We work with MFIs to strengthen their operations, build long-term resilience, and align their services with the evolving needs of underserved communities. Our experience spans more than 68 developing countries across Asia, Africa, and the Pacific.

We offer end-to-end support across the lifecycle of microfinance operations, from strategy development and product design to digital transformation and institutional assessments. Our goal is to help MFIs deliver sustainable, client-centric solutions that enhance financial inclusion.

Through our holistic and practical approach, MSC strengthens MFIs to deliver inclusive, scalable, and impactful financial services. We combine technical expertise with contextual insights to build resilient institutions that meet the financial needs of underserved communities with efficiency and accountability.

MSC’s microfinance advisory includes the following core service offerings

Strategic planning and financial projections

We help MFIs shape their long-term direction through tailored strategic planning, financial forecasting, and tactical execution plans aligned with institutional goals and market conditions.

Product design and scale up

Using our proprietary MI4ID methodology, we conduct in-depth customer research to design, rollout, and scale up need- based financial products—such as credit, savings, and insurance—that serve diverse customer segments effectively.

Operational support and capacity building

We support institutions to improve internal systems, optimize delivery channels, manage risk, train staff, and develop policies to ensure efficient and compliant service delivery.

Digital transformation

We guide MFIs through digital transformation by assessing readiness, creating digital roadmaps, selecting appropriate technologies, and designing hybrid (phygital) models to scale outreach and improve user experience.

Institutional assessment and due diligence

We conduct comprehensive assessments of financial and operational health to support decision-making for investors, donors, and institutional partners.

Responsible finance and social performance management (SPM)

We assist MFIs in embedding responsible practices into governance and operations through SPM assessments, client protection audits, and tools to monitor social outcomes.